The Marketing Connection
 May 2010
 
Your Brand and Your Clients

Knowing what your clients want and how you can deliver it is an integral part of the branding process. You need to know what drives your clients and what makes them buy your products or services. In most cases, it's not only about price or performance.

Ask your clients what they like about doing business with you and ask potential clients what they are looking for. If your brand values are in line with what existing and potential clients look for, you have the beginnings of a useful brand and you're ready to start building on it. However, if they're not, you may need to reconsider the benefits you offer and whether you're targeting the right market.

Once you have defined your brand values and your clients’ needs, you can start to build your brand by consistently communicating your brand values. Remember that every possible contact you have with a client or potential client needs to reinforce your brand values, including your logo, business name and product packaging.

If all of these are consistently in line with your brand values, your brand will be strengthened. But if they are not, your brand - and your business - could be seriously damaged.

Get regular feedback from your clients to check that your business is consistently delivering on the promises your brand makes. Ask dissatisfied clients for feedback as well - you can gain valuable, and sometimes more honest information from them about how your brand is perceived. If you have questions or would like more information about branding please contact us.
 
 
Understanding the Role of Social Media

Social media represents Internet or mobile based tools that are used to combine technology with social interaction.  A few social media outlets you may be familiar with are Twitter, Facebook and YouTube.

Social media gives you a voice and a way to communicate with peers, clients and potential clients. It personalizes your "brand" and helps to spread your message in a relaxed and conversational way.
 
The downfall to social media, if you could call it that, is that it must be
used consistently in order to keep the momentum and attention you need for it to be successful.

What role should social media play in your marketing?

•You can use social media to provide an identity to who you are and the products or services you offer.

•You can create relationships using social media with people who might not otherwise know about your products or services or what your company represents.

•Social media makes you "real" to consumers. If you want people to follow you don't just talk about the latest product news, but share your personality with them.

•You can use social media to associate yourself with your peers that may be serving the same target market.

•You can use social media to communicate and provide the interaction that consumers look for.

As you can see social media carries with it a lot of value, but how do you do it right?

•You must integrate social media with other marketing vehicles - you cannot depend on social media alone to build your business.

•Be yourself and reflect your personality.

•Be consistent - if you don’t plan on being consistent don't do it at all.

Social media is a communication tool that makes you accessible and visible in the marketplace. It creates relationships, customer loyalty and a personality behind your brand, and can be utilized in a way that best suits the interest and the needs of your business. If you have questions or would like more information about social media please contact us
 
Should My Business Have a Blog?
A blog can be an incredible tool for sharing information and expertise. It can provide a platform where information and opinions can be shared with clients and potential clients in a way previously impossible - a two-way, open exchange.
 
Instead of sending out emails that may or may not be read, a blog offers an opportunity to build a community and a following. Blogs also make it easy to post, comment and update information.

Business blogs can be a powerful marketing tool. Marketing through your blog can be done subtly and you can attract and develop a regular audience. When you “blog” about your products or services you can also brand yourself as authentic and knowledgeable.
 
A business blog can be an inexpensive way to establish an Internet presence and potential clients can get to know you and learn more about your company through your blog. A well-done blog also helps establish relationships with visitors and build a climate of trust. If you have questions or would like more information about blogs please
 contact us.
  
 

Thank you for reading this edition of The Marketing Connection. I appreciate the feedback I receive every month and I am more than happy to address any topics of interest you may have in upcoming issues. Please send your comments or article requests to najat@colamg.com.

Sincerely, 

Najat A. Cola
Principal

In This Issue
 
 
The Marketing Connection Newsletter
 
  
Cola Marketing Group
3815 S. Othello St.
Suite 100-108
Seattle, WA 98118
  
(206) 992-9125
 
 
 
 
 
 
 
 
 
 
 
 
 
Upcoming Workshops
.........................................
 
"Branding for Excellence"
 
May 19, 2010
10:00am - 11:30am
Seattle, Washington
Register Online
 
June 9, 2010
10:00am - 11:30am
Seattle, Washington
 
 
 
 
  
 
 
 
 
Join us on:








 

 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
Copyright © 2010 Cola Marketing Group. All rights reserved. You may reprint, copy or distribute with acknowledgment of this copyright.
   
Marketing-Connection-May-10